Refund policy

At PawClava, every product is custom-made specifically for each customer. Because our products are made to order, all purchases are considered final.

No Refunds

Once an order has been placed, production is scheduled and materials are allocated specifically for your order. For this reason, we do not offer refunds, cancellations, or exchanges after your order has entered processing.

Orders typically begin processing within 3–4 business days after being placed. Once your order enters processing, it is prepared for production and can no longer be cancelled or refunded.

Cancellation Requests

If you wish to cancel your order, please contact us before it enters processing. While we will do our best to accommodate your request, we cannot guarantee that an order can be cancelled once production has been scheduled.

If your order has already entered processing—typically within 3–4 business days of purchase—we will be unable to issue a refund because your custom item is already being produced.

Damaged or Incorrect Orders

If your order arrives damaged or defective, or you receive the wrong item, please contact us within 7 days of delivery at petclava@yahoo.com. Include your order number and clear photos showing the issue.

We will review your claim and, if approved, provide a replacement at no additional cost.

Shipping Delays

Refunds will not be issued for shipping delays outside our control, including delays caused by shipping carriers, customs, weather conditions, or other unforeseen circumstances.

Contact Us

If you have any questions about your order or this policy, please contact us at petclava@yahoo.com before placing your order.

By purchasing from PawClava, you acknowledge that you have read and agreed to this No Refund Policy.