Shipping policy

Thank you for shopping with PawClava!

Every PawClava is custom-made specifically for each customer. Because of this, please allow time for your order to be carefully crafted before it ships.

Production and Shipping Timeline

  • Production time: Approximately 1–2 weeks

  • Shipping time: Approximately 7–15 business days

  • Estimated total delivery time: Approximately 3–4 weeks

These timeframes are estimates and may vary due to production schedules, customs processing, weather conditions, or shipping carrier delays.

Order Processing

Orders typically begin processing within 3–4 business days after being placed. Once your order enters processing, it is scheduled for production and can no longer be cancelled or refunded.

You will receive a shipping confirmation email containing your tracking information once your order has shipped.

Shipping Rates

Shipping costs are calculated at checkout based on your location. All available shipping options and rates will be displayed during checkout.

Shipping Within the United States and Canada

We currently ship throughout the United States and Canada. Most orders arrive within 7–15 business days after shipment. In rare cases, customs processing or shipping carrier delays may extend the delivery time to up to 30 days.

Please note that delays caused by shipping carriers are outside our control.

International Shipping

We also ship internationally. International orders typically arrive within 7–20 business days after shipment. Depending on your country’s customs procedures or local shipping carrier, delivery may take up to 30 days in rare circumstances.

Customers are responsible for any customs duties, taxes, or import fees required by their country.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number so you can monitor your package’s progress.

Shipping Issues

If your order arrives damaged or defective, or you experience another shipping issue, please contact us at petclava@yahoo.com within 7 days of delivery.

Include your order number and clear photos of the issue, if applicable, and we will work to resolve it as quickly as possible.

Shipping Delays

Although we strive to fulfill every order as quickly as possible, shipping times may be affected by weather conditions, holidays, customs inspections, postal disruptions, or other unforeseen circumstances beyond our control.

Please allow up to 30 days after shipment for your order to arrive before contacting us regarding a missing package.

Contact Us

If you have any questions about your order or our shipping policy, please contact us at petclava@yahoo.com.